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Customer Care Coordinator

  • Salary: £24000.00 - £25000.00 per annum + BONUS
  • Location: Aylesbury, Buckinghamshire
  • Job type: Permanent
  • Sector: Construction
  • Job reference: BBBH377586_1525790837

Job description

The Company

We are looking to urgently recruit an experienced New Build Customer Service Coordinator to join an award-winning house builder based in the Aylesbury Vale region.

The Role

This is a full-time, permanent role where you will predominantly be based in the Aylesbury Vale office.

You will have the attractive working hours of Monday-Thursday 8.30am-5pm.

ASAP's starts available and we are ideally looking to interview next week for these positions.

Main Responsibility

Your main responsibility is to provide an efficient and effective customer care service, liaising with customers, sub-contractors, site staff and team members whilst maintaining effective working relationships.

Job Duties

The following is typical of the duties the post holder will be expected to perform:

  • to liaise with all customers to establish and maintain relationships
  • to provide excellent customer service
  • Maintain a polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
  • Assist the Customer Service Manager with day-to-day business and customer requirements
  • maintenance response to all queries
  • scheduling maintenance and repairs works
  • liaising with sub-contractors and on-site staff
  • customer complaints handling
  • monitor emails in customer care inbox
  • dealing with frustrating clients and diffusing the situation

The Person

  • Must have strong customer service experience
  • Property industry experience is highly desirable
  • Strong admin and excel skills - ability to create reports etc.
  • Excellent communication skills both written and verbal
  • Excellent proven customer service skills
  • Proactive attitude
  • Strong attention to detail and accuracy
  • Good time management skills
  • Team player

Applying

If the above role is of interest to you, please do not hesitate to apply to this advert attaching your CV. Please note that only successful candidates will be contacted.

Sarah Jones.

Anderselite.

Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at anderselite .com /non-discrimination-policy

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