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Credit Controller

  • Salary: Up to £19000.00 per annum + permanent opportunity
  • Location: Manchester, Greater Manchester
  • Job type: Permanent
  • Sector: Construction
  • Job reference: BBBH381276

Job description

To support, manage and develop working relationships with multiple customers maximising cash receipts and adherence to payment terms acting as an ambassador for CHP.

  • Maximise the collection of cash from both Commissioners and tenants.
  • Ensure the Sage Credit Hound is accurate and complete for the portfolio.
  • Ensure the accurate recording of debt and cash providing debt information to both external and internal customers.
  • Liaise with Local Area Teams, CCGs, tenants, DH and Property Team colleagues regarding invoicing queries.
  • Interact with the NHS Shared Business Service (SBS) as required.
  • Ensure the implementation of all identified improvements to the CHP credit control policy.
  • Assist in the preparation of income budgets for CHP buildings.
  • Assist in the development of the tenant database ensuring completeness and accuracy.
  • Review amendments to billing to ensure accurate recording on Oracle.
  • Ensure that credit notes are applied in a timely manner and that subsequent rebilling is processed without delay.
  • Working with the finance property team at CHP, Local Area Teams and NHS England and Clinical Commissioning Groups (CCGs) to resolve account disputes in a timely manner to enable collection of overdue debt.
  • Liaise with NHS SBS regarding the service provided in relation to invoicing, credit control and cash allocation.
  • Implement improvements to the CHP credit control policy.
  • Provide regular management reporting on debtors and income analysis and continue to develop the suite of reports available on Oracle and/or Sage in relation to debtors and income.
  • Undertake reconciliations and amendments to billing.
  • Identify and review proposed credit notes and process when approved.
  • Resolve queries both from customers and those arising internally by colleagues in relation to debtors and billing.
  • Attend meetings with customers and commissioners as required including travelling to other regions with property finance colleagues.
  • Liaise with assurance team to ensure reliable systems of control are in place across the debtor function.
  • Qualified credit controller.
  • Verifiable Record of Continuing Professional development.
  • Previous experience in a similar position.
  • Sound and up to date knowledge of Sage and working knowledge of Oracle.
  • Knowledge and understanding of tenant rental debtors.
  • Experience of analysing complex queries and preparing debtor reconciliations.
  • Excellent interpersonal skills.
  • Participate in all aspects of continuous improvement to processes.
  • Develop and maintain strong working relationships with all the finance team and wider company.
  • Develop and maintain strong working relationships with all customers and stakeholders.
  • Take responsibility for your own personal development and maintenance of professional competence through active participation in continuous professional development.
  • The role requires a high level of working to resolve queries and irregularities in billing and funding issues.
  • The post holder will interact within the property finance team, the property team, the wider finance team, the wider company and with external customers and stakeholders throughout the NHS estate.
  • Qualified in credit control or equivalent.
  • 3 or more years PQE in relevant areas.
  • Working knowledge of SAGE accounting system.
  • Excellent organisational and managerial skills.
  • Accurate with attention to detail.
  • Excellent written and oral communication skills.
  • Production of debtor reports.
  • Experienced in dealing with debtor disputes, dispute resolution, bad debt and credit notes.
  • Implementation of improvements to systems of control.
  • Customer relationship management.
  • Experience of people management and credit control in the NHS.
  • Experience of public and private sector.
  • Knowledge of SAGE Credit Hound.
  • Oracle experience.
  • Ability to work methodically and meet deadlines.
  • Experience of dealing with multiple organisations with the same group (NHS/DH).
  • Strong analytical skills.
  • Experience of income analysis.

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