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Control centre scheduling & customer service manager

  • Salary: £40000.00 - £45000.00 per annum + pension, annual bonus,
  • Location: Barnsley, South Yorkshire
  • Job type: Permanent
  • Sector: All
  • Job reference: 387490TMY

Job description

Anders Elite are currently parternring with a leading provider of utilities services to over 100 assets across the UK to recruit for a scheduling & customer services manager to be based at their head office.

This is a fantastic opportunity to join an organisation that has extremely ambitious growth plans, and they are looking for characters that can support them with these plans, and enjoy the career progression & opportunities that will be presented with them.

You will be responsible for managing a team that carries out a range of tasks including scheduling of engineers works, inbound customer service enquiries and administration duties. This role requires someone put together the right processes to ensure that the right data is collected from each inbound call to ensure that the schedluing is carried out as effectively and efficiently as possible.

You should be confident in setting clear expectations with your team members to enable them to perform the tasks as effectively as possible and provide an excellent level of service to your customers. Youw ill need to ahve strong people management skills, be skilled in setting processes and confident at measuring and maintaining key metrics.

There are excellent benefits included in the role, including a generous pension provision and an annual bonus (based on company & personal performance). So if you would like to join a company that has ambition planas that will match your own, please apply ASAP.

Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at anderselite.com/non-discrimination-policy

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