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Contractor Relationship Manager

  • Salary: £35000 - £40000.00 per annum
  • Location: Scotland
  • Job type: Permanent
  • Sector: Construction
  • Job reference: BBBH376227_1519910039

Job description

Contractor Relationship Manager
North of England/Scotland
Permanent - Circa £40,000 per annum


Anderselite currently have a requirement for a Contractor Relationship Manager to be based in the far North of England. The purpose of the role is to manage the relationship of Contractor Connection members/associates and to develop long term partnerships between members and colleagues. You will also be responsible for managing the performance, capacity and the growth of members/associates. This role will be home based with regular UK travel and occasional overnight stays.

Key Responsibilities:

To apply a consultative and solution focused approach to Member/Associate management with ability to manage new and existing relationships

To proactively manage new and existing Member/Associate relationships through communication strategies, reporting, MI, forums and regular meetings

To manage internal client relationships by ensuring Members deliver excellence against key measures (SLAs/KPIs)

To be the product expert liaising with internal clients to ensure agreed levels of service are maintained

Awareness of Member risks, identifying new Member opportunities and maintaining coverage to internal/external clients

To develop strong Associate relationships, realising growth opportunity and promoting new Associates to the Member network where appropriate

Ensure Member/Associate compliance with FCA procedures and TCF requirements

Use vertical insurance, construction and service provider knowledge to grow member relationships, deliver excellent service and develop regional revenue growth

Candidate Specification:

Relevant construction qualification desirable - CIOB/RICS

Insurance qualification (CII/CILA) desirable

Commitment to achieve an industry recognised qualification (CIOB/CII/CILA)

Good knowledge of general insurance and claims management market and claims management services

Detailed understanding of H&S, Asbestos and CDM regulations/legislation

Strong organisation and time management skills; to deliver on a variety of actions to tight timescales

Strong financial literacy skills to analyse and interpret numerical data

Ability to demonstrate a flexible and resilient relationship management style

What you should know:

The client in question are the world's largest publicly listed independent claims consultancy with an expansive global network, serving clients in more than 70 countries. They offer competitive salaries and benefits. They are a strong, safe and regulated organisation with excellent customer service orientation with an established and experienced management team.

Nikita Burt - 02380219143 - Ref: 376227

Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at anderselite .com /non-discrimination-policy

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