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Contractor Performance Manager

  • Salary: £40000 - £42000 per annum + Car OR Car Allowance
  • Location: Essex
  • Job type: Permanent
  • Sector: Construction
  • Job reference: BBBH384535

Job description

Our client a provider of managed repair services have an opportunity available for a Contractor Performance Manager to manage the performance and capacity of their supply chain of building contractors who are predominantly based between Essex and West Hertfordshire.

The purpose of this role is to implement the company's supply chain strategy delivering against the necessary quality, service level, cost and other objectives and to manage agreed projects through to delivery.

Key Responsibilities:

  • To build, train and performance manage a network of quality contractors and suppliers within your geographic area.
  • To recruit and vet quality suppliers to meet the demand of the business including allowance for surge events and all work streams
  • To continually manage the capacity of the suppliers, adapting to changes in demand and service offering.
  • To identify poor performance and take preventative action with suppliers including goal setting and putting on performance improvement plans etc.
  • To undertake site and desktop/file audits on suppliers as necessary and write up findings and improvement plans
  • To attend to and mediate on complaints when escalated always considering the business impact upon cost and reputation

General Background, Experience & Professional Qualifications:

  • Relevant construction qualification desirable - CIOB/RICS
  • Insurance qualification (CII/CILA) desirable
  • Commitment to achieve an industry recognised qualification (CIOB/CII/CILA)
  • Good knowledge of general insurance and claims management market and claims management services

Functional Knowledge:

  • Detailed understanding of current H&S, Asbestos and CDM regulations/legislation
  • Detailed understanding of Insurance service market
  • Good knowledge and understanding of FCA regulations
  • Keep industry CPD updated

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