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Contract Performance Manager - PFI Facilities

  • Salary: £30000 - £38000 per annum + package benefits
  • Location: Oxford, Oxfordshire
  • Job type: Permanent
  • Sector: Facilities Management
  • Job reference: BBBH384557

Job description

We are working with a leading Facilities Management provider to recruit a Contract Performance Manager to work on a large PFI Healthcare site in the Oxford area

Job Outline: Working as a member of the FM team contributing to an effective and efficient Performance Management support service to the Hospital Contract. The Contract Performance Manager will be required to assist in the development of the Performance Management Information Systems utilised by the Facilities Management team. The Contract Performance Manager will assist in measuring the level of delivered service, and reporting against the client's Service Level Specification and Performance Measurement System (PMS).

The post holder will be involved in the co-ordination of Health and Safety, Environmental and Quality procedures.

Key Responsibilities:

  • Ensuring that performance improves month on month in way of deductions and cost to the operation
  • IT/Network support and communications between site and FM head office
  • CAFM reporting support - provide bespoke excel dashboards and reports for the management team
  • Performance reporting - month end reports to the client
  • To work as an integral part of the switchboard / help desk team and in liaison with IT personnel, ensuring operational delivery of all related services to the agreed SLA's.
  • To assist in the production of regular reports for Facilities Management Team to present to the SPV and Trust to demonstrate services being provided meet Service Level Agreements.
  • Assist in the reporting of help desk, in accordance with the service level specifications and the Performance Monitoring System.
  • Assist in the guidance of Helpdesk staff to understand & record accurately requests and to decide correctly the priority of a call in accordance with the PMS.
  • Understand the PMS and are aware of its role in improving service delivery.
  • Assist in the development and maintenance of procedures to ensure that all Tasks can be dealt with efficiently and effectively.
  • Assist with the management of performance monitoring and measurement across all services.
  • Own and manage the production of monthly management information reports, including activity reports and trend analysis for all the services, to in order to support fully the
  • requirements of the Service Level Specification, Payment Mechanism and the Performance Monitoring.
  • Assist with the development and implementation of a Customer Satisfaction Survey Process across all services
  • Assist with the delivery of the Quality Assurance programme and reports in accordance with Client requirement, policies and the requirements of ISO 9001:2000.
  • Assist with the coordination and reporting of Health & Safety and environmental issues.
  • Attend Trust meetings as required.
  • Assist in the development and implementation of the Contract Management Plan.
  • Delivery of key deadlines may require the jobholder to work over and above the standard hours, on occasion.
  • Attend meetings with the client to report on performance and actions plans to improve areas. This may include recruitment detail or information on structural change where applicable
  • Accountabilities:
  • To provide action plans to minimise failures with tasks in the Maintenance team
  • Communicating with Managers and Team Leaders about the performance of their teams in regards to failures and asking for ideas and feedback of how to improve their teams performance
  • Ensure the team leaders have full visibility over their teams performance, communicate and create action plans, (including training proposals) for improvement
  • Support the Senior managers with new initiatives to improve the performance of the FM Services team as a whole, including Helpdesk, Control room, stores, Estates team leaders and team members

Essential skills for candidate:


  • Knowledge of use of Concept 500 or Evolution reporting function
  • Use of Excel to an expert level
  • Strong communication skills
  • Knowledge of PFI and client need/commercial understanding
  • Ability to build strong client relationship and challenge when appropriate


  • Large multi-site experience a PFI operation and in a hospital environment

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