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Client Liason Officer

  • Salary: Up to £25000.00 per annum + car allowance(if green emission)
  • Location: Birmingham, West Midlands
  • Job type: Permanent
  • Sector: Construction
  • Job reference: BBBH383957

Job description

Liaison Officer (Job Grade V4, Car Grade A Allowance(only for modern 5yrs old or less/green cars))

Division: Building Solutions North

Location: Sandwell Homes (Social Housing), West Midlands

Max Annual Salary: £25,000 (Please remember that the Max Annual Salary is just a guideline for what the manager could pay if they find the right candidate).

Duration: Permanent, full time.

Summary of Role:

The primary function of this role is to interface between all stakeholders in terms of liaison, involvement, community cohesion, customer care, innovation and service delivery. Ensuring the programme of works schedule is delivered whilst maintaining quality systems and processes to ensure the above and continues to the TPAS accreditation.

Specific Tasks & Responsibilities:

* Advocate and communicate excellence on behalf of ***** Facilities in the social housing sector whilst working with all stakeholders and to display empathy and understanding in the field.
* Work on TPAS, ensuring their recommendations are embedded throughout and that all staff are kept up to date with recognized industry best practice in the work place an in their service delivery.
* Manage complaints, plaudits and suggestions ensuring any investigations and outcomes are monitored by line management.
* Working with in-house management systems.
* Extensive liaison with all stakeholders throughout the cycle of works programmes, whether they be Responsive Day to Day repairs, Out of Hours, Decent Homes, External or special Adaptations.
* Carry out day to day duties of a liaison officer according to the contract assigned.
* Contribute to a resident forum, bringing together residents and staff. Eventually working with other offices and/or regions to release a national resident's conference.
* Liaise with management to ensure synergy throughout VINCI Facilities for national events, accreditations and support programmes.
* Support Liaison staff that may be new to the contract or business and ensure synergy in service. Act as the interface between contractor, residents and client and ensure synergies in protocols are maintained.

Relevant Experience

Social Housing Experience, Use of CAFM Systems, Tablets

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