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  • Location: Warrington
  • Salary: £120 per day
  • Job Type:Contract

Posted 21 days ago

  • Sector: Water, Civil Engineering
  • Contact: Leon Moulton
  • Contact Email:
  • Contact Phone: 0161 641 6175
  • Expiry Date: 22 July 2022
  • Job Ref: 397221LMO

Engineer / Administrator Assistant – Warrington – Heavy Civils - Water – 12 Month Contract - £120 per day

To provide real time support in the day-to-day processing of core service requests for the Maintenance Service Provider (MSP) operations HUB, dealing with all aspects of the delivery of core works activities from receipt of service requests to completion.
The role will support to the engineering and management teams providing the maintenance service, ensuring the timely delivery of the required services within agreed processes and protocols.
You will be able to develop your career by being part of a high-profile team, working closely with the client in a fast-moving and dynamic environment.

- Ensure timely and accurate service records are maintained at all stages of delivery and reports are issued to the relevant stakeholders.
- Maintain ongoing and clear communication with the MSP team and all stakeholders throughout the service delivery processes.
- You will be accountable for the capture and administration of service requests from automated electronic transfer systems, phone calls and emails.
- Ensure real-time delivery of the core services provision to United Utilities under the MSP contract. Achieve the MSP core service delivery objectives. Ensure all controls, policies and procedures are followed.
- Record and maintain information in the appropriate software system/database in accordance with the operating processes for the MSP HUB.
- Providing effective deployment of sub-contact staff to ensure contractual obligations are achieved.
- Take on ad-hoc tasks and projects as directed. Provide resolutions to any queries or issues in line with policies and procedures in a timely manner. Provide the expected service levels and quality by adopting a positive attitude and helpful behaviour.

Job Summary
The Engineer Assistant will be responsible for supporting the timely delivery of the MSP core services during operating hours of 7.30am to 6pm Monday to Friday, working and supporting the engineering staff in the MSP HUB.

There are two alternating shifts 7:30 - 5:00 or 8:30 - 6:00.
There is a requirement for weekend working one in 6 weeks

Candidate Requirements
- Experience of multiple stakeholder liaisons across complex work sites, via email, electronic data systems or telephone.
- Experience in an operation control/contact centre or reactive environment.
- Experience of working in a methodical and detailed manner with understanding of reasons for clear information recording.
- Evidence of working co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team goals.
- Experience and working knowledge of the construction industry/operations industry with focus on high volume task management work flow.
- Management of communications and information records in a high volume transactional environment.
- Experience of working in a real-time environment (essential).
- Good communicator (both written and verbal) with all stakeholders.
- Experience in a fast-paced operational environment, working to established processes and well-defined delivery targets to a high standard.
- Competent IT skills with extensive use of computer-based task management and reporting systems (preferably Microsoft Dynamics and Power BI).
- Knowledge of the water or construction industry would be an advantage