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Account Manager - Soft FM

  • Salary: £40000 - £45000.00 per annum + car + benefits
  • Location: Bedfordshire
  • Job type: Permanent
  • Sector: Building Services, Facilities Management
  • Job reference: BBBH381741

Job description

We are working with a leading service provider who are actively seeking to recruit an enthusiastic, hard working Account Manager to join the team across the Luton and Bedfordshire Healthcare contract delivering facilities management on a number of soft services namely cleaning and catering. The role require frequent travel across the circa 50 sites which this role is responsible for.

Role Responsibility:

The main responsibilities that this role will involve are the following;

* Successful delivery of all contracted services to the required standards as set out in the contract, providing a single point of management contract responsibility.

* Maintain an absolute focus on Health and Safety at all times ensuring a safe working environment by compliance with health and safety legislation, client and internal H&S and compliance procedures.

* To monitor and direct the activities of the Contract Team to ensure that services are delivered efficiently and economically in line with commercial contract, to ensure compliant service delivery which meets all individual customer requirements and mitigates organisational risk.

* To act as a point of contact for clients and attend meetings/presentations etc. as required with end users and current or potential customers to represent and develop / maintain excellent customer relationships.

* Recruit / select / develop Contract team to ensure appropriate resourcing levels and competence to deliver requisite quality services across the Health contracts at all times.

* Oversee processes for monitoring hours required and work undertaken to ensure that specifications are met and staff are appropriately rewarded in line with budget targets.

* To provide regular management information to key stakeholders as required.

* Monitor subcontracted services ensuring they meet contractual and statutory requirements.

The Ideal Candidate:

The ideal candidate for this role will have proven experience of managing within the facilities management industry within a multisite operation. Operating at a significant management level is essential, with the ability to build strong working relationships with all stakeholders.

Previous knowledge/ experience of working within the healthcare sector would be advantageous but not essential, with an understanding of the 49 elements of NHS 2007 cleaning standards and PAS 5748.

It is essential that the ideal candidate is commercially astute with a proven track record of implementing cost effective solutions and able to manage service delivery budgets.

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