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Account Manager - FM PFI

  • Salary: £300 - £400 per day
  • Location: Oxford, Oxfordshire
  • Job type: Contract
  • Sector: Building Services, Facilities Management
  • Job reference: 385933ASH

Job description

We are currently working with a leading facilities service provider to recruit an interim Account/Contract Manager for a PFI Healthcare scheme in the Oxford area

Job Outline:

  • Day to Day delivery of a cost effective, client focused service
  • To develop and sustain a collaborative approach to the delivery of the services, working in close partnership with client team to develop efficient and streamlined service delivery in support of core activities.
  • Work to annual budget targets and KPIs as set by the business.
  • 3 direct reports:
    • Hard FM Manager
    • Soft FM Manager
    • Office Manager

Key Responsibilities:

  • Successful delivery of all contracted services to the required standards as set out in the contract, providing a single point of management contract responsibility.
  • To ensure Statuary Compliance
  • To Ensure compliance in relation to Life Safety Systems installed
  • To create working relationships with Clients, Users and all levels of staff.
  • Maintain an absolute focus on Health and Safety at all times ensuring a safe working environment by compliance with health and safety legislation, client and internal H&S and compliance procedures.
  • To ensure all the Duty Holder Matrix is maintained at all times
  • To monitor and direct the activities of the Contract Team to ensure that services are delivered efficiently and economically in line with commercial contract, to ensure compliant service delivery which meets all individual customer requirements and mitigates organisational risk.
  • To act as a point of contact for clients and attend meetings/presentations etc. as required with end users and current or potential customers to represent and develop / maintain excellent customer relationships.
  • Recruit / select / develop Contract team to ensure appropriate resourcing levels and competence to deliver requisite quality services across the Health contracts at all times.
  • Oversee processes for monitoring hours required and work undertaken to ensure that specifications are met and staff are appropriately rewarded in line with budget targets.
  • To provide regular management information to key stakeholders as required.
  • Collation of management information data
  • Monitor subcontracted services ensuring they meet contractual and statutory requirements.
  • Deliver tasks associated with contract operation to ensure compliance with monitoring, reporting and statutory requirements.
  • Participate in out of hours emergency cover duties as required.
  • Management of emergency and threat situations as necessary..
  • Sustainably reduce costs overall.
  • Complete all Employee Development Reviews in required timeframe.
  • Meet all Company & Group standards
  • Management of HR issues (with support from HR representatives) including recruitment, employee relations, staff development, and absence management.

Candidate requirements:

  • Appropriate Industry Qualification or proven experience of managing multi service delivery.
  • Proven experience at management level.
  • Understanding of Hard FM services
  • Proven record of delivering Lifecycle or similar projects
  • Understanding of health and safety legislation and obligations and proven ability to enact requirements within a corporate head office environment.
  • Excellent verbal and written communication skills
  • Enthusiastic attitude with a customer-focused and flexible approach
  • Ability to demonstrate significant experience in negotiation at senior level.
  • Ability to work to deadlines, balancing different priorities and coping with fluctuating workloads.
  • Must be a strong team player.
  • Commercially astute, with proven track record in implementing cost effective solutions.
  • Previous experience of managing service delivery budget.
  • Experience within the FM outsourcing market.
  • Experience of managing mobilisation activities within the FM environment
  • Knowledge of CAFM helpdesk systems
  • Competent in the use of Excel and Microsoft Project.

Anderselite Ltd operates as both an Employment Agency and Employment Business.

Our non-discrimination policy can be viewed on our website at anderselite.com/non-discrimination-policy

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