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2 x Helpdesk Administrator

  • Salary: Up to £10.00 per annum + Ongoing contract
  • Location: Basingstoke, Hampshire
  • Job type: Permanent
  • Sector: Construction
  • Job reference: BBBH381850

Job description

Helpdesk Administrator

The client is looking to recruit a Helpdesk Administrator, who will report to the ­­­receptionist. The successful post-holder will be responsible for undertaking a range of clerical administrative duties within the facilities department to ensure the smooth running of the department.

Key Responsibilities:

- Provide all manner of administrative and customer focused support to both internal and external customers

- Assist with day to day duties maintaining records, administration and communication necessary

- Act as the initial point of contact for all enquiries providing data entry to a high standard working to time constraints

- Maintain effective work systems, ensuring that all correspondence and documentation is dealt with in a professional manner to meet audit requirements

- Deal with all routine queries so that an appropriate response is provided

- Responding to all clients, residential and other enquiries on the phone and via email in a professional manner with a high level of customer services

- Closing all enquiries within the service level agreement set to the business

- Support the Office Manager with ad hoc or project based administration

Key Skills and Qualifications:

- Good standard of education

- Previous administrative experience

- Must be IT literate with understanding of Microsoft Word and Excel

- Efficient and professional approach with the ability to multi-task

- Possess strong communication, organisational and time management skills

- Articulate and confident telephone manner

- General willingness to be helpful, enthusiastic and flexible

- Able to work as an individual and as part of a team

Anderselite Ltd operates as both an Employment Agency and Employment Business.
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