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2 x 2nd Line IT Technican

  • Salary: Up to £25000.00 per annum + COMPANY BENEFITS
  • Location: Salford, Greater Manchester
  • Job type: Permanent
  • Sector: Building Services
  • Job reference: BBBH374792_1516295715

Job description

All candidates should have a minimum of 18 months proven recent experience in a

similar technical role, along with excellent customer service skills including effective

listening, patience, empathy and diplomacy.

Candidates must have experience administering, managing, maintaining and

troubleshooting the following technologies:

Exchange Server

Windows Server (2012/2016)

Windows 7/10

DHCP

DNS

Active Directory

Group Policy

Citrix

SfB

Office 365

ITIL Qualified (minimum)

A good and broad understanding of the following is also desirable:

LAN/WAN Technologies

Software Asset Management

Event Management

Patch Management & security

Technical resolution of incidents at 1st and 2nd line.

To act as the single point of contact for all IT related service requests.

Logging calls with 3rd parties and incident management.

Timely progression of all incidents and requests to ensure SLA's are met.

Tracking of all incidents and escalation where appropriate and closure of incidents

on confirmation from the customer of satisfactory resolution.

Installation and configuration of IT equipment.

User account administration.

PC & Laptop builds.

Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at anderselite .com /non-discrimination-policy

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